Shipping Policy

Effective Date: 15 July 2025

At Amrotech, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy to understand how and when your items will be delivered.

1. Order Processing & Handling

Orders are processed within 1 business day after payment confirmation.
If we experience unexpected delays due to high order volumes or any unforeseen occurrences, you will be notified by email and be given an ETA.

2. Delivery Timeframes:

Estimated delivery timeframes:

Main City Areas: 1–2 business days
Outlying/Rural Areas: 2–3 business days

Shipping Costs:

Shipping fees are calculated at checkout based on your total amount in cart.

All Shipments are insured and covered by us

Standard delivery: R139
Free delivery on orders over R1000

3. Delivery Methods

We work with trusted national courier services, including:

The Courier Guy
Fastway Couriers
If you are in Durban we can make arrangements to get the device to you on the same day depending on confirmation and time of order.

Delivery methods offered may include standard, express, or overnight, depending on your region and availability. (we will always choose the most reliable and efficient type depending on availability)

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp.
Use this number to track your delivery status in real time via the courier’s website.

5. Lost, Stolen, or Damaged Parcels

All orders are shipped with insurance.
If your parcel is lost, stolen, or arrives damaged, please notify us within 24 hours of delivery or expected delivery.
We will handle in opening a claim with the courier and offer a replacement or refund based on the outcome.

6. Failed Delivery Attempts & Return Shipments

If a shipment is returned due to an incorrect address, missed delivery, or failure to collect, the customer is responsible for:

Return courier charges
Reshipping costs (if the item is to be resent)

We advise ensuring your contact details and delivery address are accurate at checkout.

7. Contact Us

If you have any questions or concerns about shipping, feel free to contact our team:

📧 Email: info@amrotech.co.za
📍 Address: 41 Snell Parade, North Beach, Durban, South Africa
📞 Phone: 031 065 1069

🔒 Compliance Note

This shipping policy is designed to comply with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) regarding transparency and fulfillment expectations.