Refund & Returns Policy

1. General return policy & return window

Returns are accepted within 14 days of delivery, subject to the conditions below.

• Proof of purchase, such as your order number or receipt, is required.
• The item must be unused and in the same condition in which it was received.
• The item must be returned in the original packaging with all accessories, manuals, cables and included items.

For change-of-mind returns, the customer is responsible for return courier costs unless Amrotech agrees otherwise in writing.

2. Direct-marketing cooling-off right

If your purchase was concluded as a result of direct marketing, the cooling-off provisions of Section 16 of the Consumer Protection Act may apply. Where applicable, you may cancel within seven business days of receipt without penalty and without giving a reason.

3. How to return an item

Contact us with your order number and reason for return. We will confirm whether the return courier will be arranged by Amrotech or by you, depending on the reason for the return, and provide the correct return instructions.

Once the returned item is received and inspected, we will notify you of the outcome.

4. Refund process

Approved refunds are normally processed within 3–5 business days using the original payment method. Original delivery fees are not refundable for ordinary change-of-mind returns.

5. Defective or damaged products

Please notify us as soon as a defect is discovered. If a product is confirmed to be defective and qualifies under the applicable warranty or South African consumer law, the available remedy may include repair, replacement or refund.

If the issue is caused by misuse, neglect, unauthorised repair, physical damage, liquid damage or use outside the warranty terms, the product may not qualify for a free remedy or free return shipping.

6. Exchanges

Where an exchange is approved, we will aim to replace the item with the same model and colour. If that product is unavailable, we may offer a close alternative or equivalent-value option by agreement.

7. Promotional products

Where a product was purchased under a limited promotion and the original promotional configuration is no longer available, the available remedy may differ depending on stock availability and the applicable warranty or consumer-law position.

8. Goods damaged in transit

If a parcel appears damaged on arrival, please refuse delivery where practical and note the damage with the courier. If damage is discovered after acceptance, contact Amrotech as soon as possible and provide photos of the product, packaging and courier label where available.

9. Legal framework

This policy is intended to operate in accordance with the Consumer Protection Act and the Electronic Communications and Transactions Act, without limiting any rights you may have under applicable South African law.