Shipping Policy

1. Order processing & handling

Orders are normally processed within 1 business day after payment confirmation, subject to stock verification and any security checks that may apply.

2. Delivery timeframes

Our overall delivery target is 1–4 business days, depending on your location and courier service availability.

3. Shipping costs & insurance

• Free delivery on orders over R1,000.
• Flat delivery rate of R139 for orders under R1,000.
• All shipments are insured and covered by Amrotech while in transit, subject to the courier claim process where applicable.

4. Delivery methods

We use trusted national courier services, including The Courier Guy and Fastway Couriers. Depending on destination and availability, standard, express or overnight services may be used. Amrotech will choose the most reliable and efficient service available.

For customers in Durban, same-day delivery may sometimes be arranged depending on payment confirmation, order time, stock location and courier availability. This must be confirmed with us before relying on same-day delivery.

5. Order tracking

Once your order has been dispatched, tracking information will be sent by email or WhatsApp where available. You can use the tracking number on the courier's website to follow delivery progress.

6. Lost, stolen or damaged parcels

If a parcel is lost, stolen or arrives damaged, please notify Amrotech as soon as possible, preferably within 24 hours of delivery or the expected delivery date. We will assist with the courier claim process and provide the appropriate resolution based on the claim outcome and product assessment.

7. Failed delivery attempts & returned shipments

If a shipment is returned because of an incorrect address, repeated missed delivery, failure to collect or another customer-caused delivery failure, the customer may be responsible for the return courier charge and any reshipping cost. Please ensure your delivery address and contact details are accurate at checkout.